Support

Something not working?

Email support@tinykeeps.app and a person will read it. We aim to reply within two working days.

It speeds things up if you include your iPhone model, your iOS version, and the app version from Settings.

Common questions

A keep is stuck without a title. What now?

Naming happens on our servers, so it carries on even after you close the app. If a keep still has no title after a few minutes, pull down to refresh the list. If it is still blank an hour later, email us with the child's name and roughly when you added it and we will look at it directly.

Can I fix a title the app got wrong?

Yes. Tap the keep, tap the title or description, and type over it. Your version is kept permanently and will never be overwritten.

What happens when I hit the free limit?

Everything you have already kept stays exactly where it is, and you can still browse, export, and make books. You just cannot add new keeps until you free up space or subscribe.

How do I cancel Pro?

Cancel through Apple, not through us: open the Settings app on your iPhone, tap your name, tap Subscriptions, then Tiny Keeps, then Cancel Subscription. You keep Pro until the end of the period you already paid for.

I want a refund.

Apple processes every payment, so Apple handles refunds. Request one at reportaproblem.apple.com using the Apple Account that made the purchase.

Can I get my photos back out?

Yes, at full resolution, from the app, whenever you like. There is no export fee and no watermark.

How do I delete my account?

Settings, then Delete Account. This permanently removes your profile, every child profile, and every photograph. It cannot be undone, so export anything you want to keep first. If you would rather we did it, email us from the address on the account.

Is my child’s artwork used to train AI?

No. See the privacy policy for exactly who processes an image and for how long.

Still stuck?

Write to us. If it is a problem with a specific keep, tell us the child and roughly when you added it — that is usually enough to find it.

Email support